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Category: IT/Telecommunication

Product Support Specialist


Job Description / Responsibility
  • Provide first level support to end users on a variety of issues through different channels
  • Investigate, identify and resolve problems that are within the scope and also collaborate with development teams to resolve issues that need their involvement
  • Analyze severity of issue, prioritize and pursue relevant personnel within the organization to ensure quick resolution and assure customer satisfaction
  • Grab a thorough understanding of the product modules and underlying business values
  • Create detailed bug report from customer tickets
  • Investigate issues to report specific reproducing steps to help development teams in dealing with the solution of the problem
  • Follow up with product management team and clients with status of specific issues
  • Clarify end users on functionalities and suggest alternate ways to get the work done if something is not responding as expected
  • Participate on feature release demo for global audience
  • Formulate periodic issue reports and share with relevant stakeholders to influence decisions on problem resolution
  • Co-ordinate with cross border support team to manage issue handling
  • Continuously focus on improving client satisfaction by improving the support process
  • Help QA team with execution of tests according to test cases
Job Nature


Educational Requirements
    A relevant bachelor's or master's degree from a reputed university
Experience Requirements
  • Na
Job Requirements
  • Familiarity with Zendesk or other such ticketing system would be great
  • Fresh graduates are encouraged to apply
  • Fluency in written and spoken English and must have efficient communication skill
  • Should be caring & passionate about helping out our end users
  • Candidate should be a structured person with strong analytical skills
  • Candidate should be able to multi-task and work with a sense of urgency
Job Location


Job Source Online Job Posting

Apply Instruction
Send your CV to or Click here to Email CV from MY BDJOBS account.
If you feel you have the qualities required for the role, please send your resume along with a recent photograph. Only applications received by e-mail will be taken into consideration. We are an equal opportunity employer. Any form of solicitation would result in immediate and automatic disqualification of candidature.

Please write
Application Deadline : Mar 31, 2018
Company Information
SoftwarePeople Business : SoftwarePeople is an ambitious company which values talent, expertise and motivation above all.
SoftwarePeople represents a unique opportunity to work with the latest technology in a truly global environment, where our prime goal is to create innovative solutions for demanding international clients.

Established as a Danish joint venture in 2005 in Dhaka, it is one of the few companies in Bangladesh to provide avenues to work on all areas of the software development life cycle ? spanning from product design to development to quality assurance to deployment & support ? for a product used by renowned international brands. Two times BDJOBS best employer of the year award winner - we offer some of the best benefits available in the Software industry today. If you haven`t worked for SoftwarePeople - you probably don`t know what fun at work truly means. Visit our Facebook page for a glimpse of it:
Job Summary

Published on: Mar 14, 2018

Job Nature: Full-time

Experience: Na

Job Location: Dhaka

Application Deadline: Mar 31, 2018

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