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Category: Bank/Non-Bank Fin. Institution

Customer Service Executive (CSE) For Deploying Dutch Bangla Bank Limited

Multidrive Services Limited

Vacancy

Undefined

Job Context
  • Answer phone calls and handles customer inquiries related to Bank Products.
Job Responsibilities
  • Answer calls and handles customer inquiries
  • Research required information using available resources and answer to customer queries
  • Manage and resolve customer complaints & requests
  • Provide customers with product and service information
  • Enter new customer information into system, update existing customer information
  • Process requests, forms and customer appeals
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete after call works
Employment Status

Contractual

Educational Requirements
  • Minimum 4 Years of Graduation/ Masters from a reputed university or equivalent degree with Two (02) 1st Division/Class and NO 3rd division/class in any public examination.
Additional Requirements
  • Age 23 to 30 years
  • Both males and females are allowed to apply
  • Preference will be given those have experience.
  • Must have good interpersonal skills to understand customers concerns
  • Must be able to learn quickly to acquire the product & process knowledge related to service
  • Must also have good knowledge of computer operations and communications to use call center systems efficiently
  • Willing to work at the times required by call center management
  • Willing to work and on 24 X 7 roster basis, including weekends and public holidays.
Job Location

Dhaka Division

Salary
    Tk. 20000 (Monthly)
Compensation & Other Benefits
  • Provident fund, Gratuity
  • Group Life Insurance
  • Allowance
  • Festival Bonus
Job Source

Bdjobs.com Online Job Posting

Read Before Apply

*Photograph must be enclosed with the resume.

Apply Procedure

Application Deadline : January 20, 2019
Company Information
Multidrive Services Limited Address : 20/2 West Panthopath, North Dhanmondi, Dhaka-1205 Web : www.multidriveservices.com / www.rscorporation.org Business : Outsourcing and Logistic Services
Job Summary

Published on: Jan 10, 2019

Vacancy:  Undefined

Employment Status: Contractual

Age: Age 23 to 30 years

Job Location: Dhaka Division

Salary: Tk. 20000 (Monthly)

Application Deadline: Jan 20, 2019

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