The information has been updated successfully

Category: Customer Support/Call Centre

Customer Support

Visio Learning

Vacancy

10

Job Responsibilities
  • Respond to customer issues
  • Provide the first point of contact for all incoming queries from customers and distributors.
  • Receive and respond to incoming emails, phone and live chat queries in a professional and timely manner and ensure all enquiries are recorded, progressed and resolved, using the systems and tools provided.
  • Follow up with customers to ensure support issues have been resolved effectively.
  • Proactively engage customers
  • Provide training and support for new customers and subsequently identify on-going training needs for existing customers and distributors on new products and product enhancements.
  • Maintain regular contact with customers and distributors to build strong working relationships.
  • Contribute to Customer Support team and other teams
  • Follow business processes and use company mandated systems and records
  • Liaise closely with Sales, Finance and Technical Support to ensure that customer expectations are met.
  • Work as part of Key Account teams (Sales, Finance and Technical Support).
  • Look out for sales opportunities and ensure they are communicated to the Sales Team.
  • Contribute to new product development and implementation.
  • Occasional travel nationally and internationally to provide on-site support and training and represent the company at exhibitions, trade shows and events as and when required.
Employment Status

Full-time

Experience Requirements
  • At least 1 year(s)
  • Freshers are also encouraged to apply.
Additional Requirements
  • Have excellent spoken and written English
  • Customer Services experience
  • An excellent communicator - confident and articulate, whether in person, on the phone, or by email, and with impeccable spelling and grammar!
  • A can-do person, with a positive attitude, and willingness to go that extra mile to ensure a high level of customer satisfaction
  • Supremely organized, reliable and dependable with a strong service-oriented working style your transparency and patience will help you to satisfy our customers
  • Be a hustler, not stopping after 20 obstacles a day
Job Location

Sylhet Division

Salary
    Tk. 12000 - 24000 (Monthly)
Job Source

Bdjobs.com Online Job Posting

Read Before Apply

Create a video of yourself answering these questions.
Q1. Tell us a bit about yourself.
Q2.What is your strength and weakness?
Q3. What motivates you?
Q4. Where do you want to see you in 5 years time?
Q5. Why shall we consider hiring you?
And then send to us.
Whatsapp 01730291228 or Maill us video cs.staffasia@gmail.com

Apply Procedures

Email

Send your CV to staffasia0517@gmail.com or to Email CV from MY BDJOBS account Click here.
Application Deadline : December 15, 2018
Company Information
Visio Learning Address : 11 Floor, 15 St Botolph Street, London EC3A 7BB Web : www.visiolearning.co.uk
Job Summary

Published on: Dec 6, 2018

Vacancy:  10

Employment Status: Full-time

Experience: At least 1 year(s)

Job Location: Sylhet Division

Salary: Tk. 12000 - 24000 (Monthly)

Application Deadline: Dec 15, 2018

 Shortlist this job  Share by Email  Print this job  View all jobs of this company  Report this job

Courses from Bdjobs Training
Pay online with EMI EASY PAY