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Category: Customer Support/Call Centre

Customer Support

Visio Learning



Job Responsibilities
  • Respond to customer issues
  • Provide the first point of contact for all incoming queries from customers and distributors.
  • Receive and respond to incoming emails, phone and live chat queries in a professional and timely manner and ensure all enquiries are recorded, progressed and resolved, using the systems and tools provided.
  • Follow up with customers to ensure support issues have been resolved effectively.
  • Proactively engage customers
  • Provide training and support for new customers and subsequently identify on-going training needs for existing customers and distributors on new products and product enhancements.
  • Maintain regular contact with customers and distributors to build strong working relationships.
  • Contribute to Customer Support team and other teams
  • Follow business processes and use company mandated systems and records
  • Liaise closely with Sales, Finance and Technical Support to ensure that customer expectations are met.
  • Work as part of Key Account teams (Sales, Finance and Technical Support).
  • Look out for sales opportunities and ensure they are communicated to the Sales Team.
  • Contribute to new product development and implementation.
  • Occasional travel nationally and internationally to provide on-site support and training and represent the company at exhibitions, trade shows and events as and when required.
Employment Status


Experience Requirements
  • At least 1 year(s)
  • Freshers are also encouraged to apply.
Additional Requirements
  • Have excellent spoken and written English
  • Customer Services experience
  • An excellent communicator - confident and articulate, whether in person, on the phone, or by email, and with impeccable spelling and grammar!
  • A can-do person, with a positive attitude, and willingness to go that extra mile to ensure a high level of customer satisfaction
  • Supremely organized, reliable and dependable with a strong service-oriented working style your transparency and patience will help you to satisfy our customers
  • Be a hustler, not stopping after 20 obstacles a day
Job Location

Sylhet Division

    Tk. 12000 - 24000 (Monthly)
Job Source Online Job Posting

Read Before Apply

Create a video of yourself answering these questions.
Q1. Tell us a bit about yourself.
Q2.What is your strength and weakness?
Q3. What motivates you?
Q4. Where do you want to see you in 5 years time?
Q5. Why shall we consider hiring you?
And then send to us.
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Apply Procedures


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Application Deadline : December 15, 2018
Company Information
Visio Learning Address : 11 Floor, 15 St Botolph Street, London EC3A 7BB Web :
Job Summary

Published on: Dec 6, 2018

Vacancy:  10

Employment Status: Full-time

Experience: At least 1 year(s)

Job Location: Sylhet Division

Salary: Tk. 12000 - 24000 (Monthly)

Application Deadline: Dec 15, 2018

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