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Category: IT/Telecommunication

Technical Communicator

SSL Wireless



Job Context
    Prepare instruction manuals, technical proposals, software requirements specifications, API specifications, and other supporting documents to communicate complex and technical information more easily. Develop, gather, and disseminate technical information among customers, developers, and other stakeholders.
Job Responsibilities
  • Prepare technical documents for IT enabled services as per the requirements of the software engineers, architects and system administrators, including procedures, architecture descriptions, technical specifications and detailed configuration information. Preferably in the software development and network security field.
  • Study RFP/RFQ/EOI/Tender schedules of various banks/ NGOs/ donor agencies, Govt. ministries and corporate organizations and prepare technical proposals as per the specifications of the concerned organizations.
  • Work with internal teams to obtain an in-depth understanding of the product line and the product documentation.
  • Work with vendors/suppliers/partners and engineers to acquire necessary product information and create relevant technical documents such as User Manual, SRS, DFD, BRD, ERD, Use Cases etc.
  • Assist the Compliance/Quality Assurance Team to prepare policies/procedures/SOP/WI in line with various local and international standards such as ISO/PSO/PCI-DSS.
  • Write easy-to-understand user interface text, online help and developer guides.
  • Create tutorials to help end-users use a variety of applications and software
  • Plan layout, graphical elements, and formatting of documents. Ensure final documents are usable and of high quality, and publications are free of typographical, format and layout errors.
  • Plan concepts by studying information and materials. Work with team members to determine needs as required by interviewing and shadowing personnel and developing use case concepts of processes and function to capture information for presentation and documentation.
  • Illustrate concept by designing rough layout of the idea and create related arrangement, size, type size and style, and related drafts.
  • Prepare process flow-charts, diagrams and service descriptions and incorporate those in relevant documents.
  • Review and edit existing technical documents to improve writing, styles, formatting, contents, etc. and also keep records of any changes made.
  • Will be responsible for spell & grammar checking, layout, formatting, designing and other details of documents produced.
Employment Status


Educational Requirements
  • Bachelor of Science (BSc) in CSE, Bachelor of Business Administration (BBA)
  • Diploma in IT or training courses on IT skills/knowledge will be highly preferred.
Experience Requirements
  • 2 to 5 year(s)
Additional Requirements
  • Age 23 to 35 years
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
  • Proven working experience in technical writing of software documentation.
  • Strong analytical, planning and coordination skill.
  • Excellent communication and interpersonal skills.
  • Must be able to learn our products quickly and accurately via hands-on experience.
  • Must be able to take complex, technical information and translate it for colleagues and consumers who have nontechnical backgrounds.
  • Excellent command over English and professional writing skills. Candidates with an overall score of 7.0 (minimum) in IELTS or other similar international tests will get preference.
  • Having skills, especially in the following tools: Flare, Adobe FrameMaker, Adobe Acrobat, Adobe Illustrator, SmartDraw, MS-Visio, MS-Word, Excel, PowerPoint, Internet and Email. Experience with online help creation software a definite asset
Job Location

Dhaka Division

  • Attractive remuneration & benefits for deserving candidates
Compensation & Other Benefits
  • Mobile bill, Medical allowance, Profit share, Weekly 2 holidays
  • Lunch Facilities: Partially Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2(Yearly)
  • Annual leave encashment
  • Health Checkup
  • Congenial & friendly working environment
Job Source Online Job Posting

Apply Procedures


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Application Deadline : February 2, 2019
Company Information
SSL Wireless Address : 93 B, New Eskaton Road, Dhaka - 1000 Web : Business : SSL Wireless is a fast growing IT company that offers software solutions and services for business organizations including banks, financial institutes, telecom, media, e-commerce, etc. We are revolutionizing the way our clients operate their businesses and are continuing to grow our team.
Job Summary

Published on: Jan 3, 2019

Vacancy:  01

Employment Status: Full-time

Experience: 2 to 5 year(s)

Age: Age 23 to 35 years

Job Location: Dhaka Division

Application Deadline: Feb 2, 2019

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