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Category: Customer Support/Call Centre

Sr. Specialist, Customer Service, E-Commerce

Aarong

Vacancy

01

Job Responsibilities
  • Obsessed with customer service and problem solving skills.
  • Effective handling of Inbound and outbound calls to customers.
  • Resolve customer queries and take appropriate measures.
  • Regular follow up with outbound logistics to ensure doorstep delivery and provide confirmation to customer.
  • Communicate with internal and external stakeholders to resolve any order or payment related issues.
  • Provide support to the customer through product knowledge as well as product search in the website.
  • Regular interaction with Marketing and CRM for current offers and promotions and maintain database of customers
  • Systematically working on customer feedback with the internal team.
Employment Status

Full-time

Educational Requirements
  • Graduate/ Post Graduate in Marketing & Operations or ina closely related subject from any reputed university.
  • 3rd division/class/CGPA below 2.0 in other academic examinations will not be considered.
Experience Requirements
  • 1 to 2 year(s)
  • The applicants should have experience in the following area(s):
    Customer Support through Phone, Call Centre Supervision/ Management, Call Centre Training
  • The applicants should have experience in the following business area(s):
    Call Center, E-commerce
Additional Requirements
  • Age at most 32 years
  • Be professional, courteous, and know proper phone etiquette.
  • Sound knowledge of essential software like MS Word, MS Excel, MS PowerPoint.
  • Must have deep understanding of E-Commerce operation.
  • Should have good analytical and problem solving skills.
  • Excellent communication and interpersonal skills.
Job Location

Dhaka

Salary
    Negotiable
Compensation & Other Benefits
  • Provident fund, Insurance, Gratuity, Over time allowance
  • Festival Bonus: 2(Yearly)
Job Source

Bdjobs.com Online Job Posting

Apply Procedures

Email

Send your CV to career.aarong@brac.net or to Email CV from MY BDJOBS account Click here.
Application Deadline : February 27, 2019
Company Information
Aarong Address : Aarong Centre, 346, Tejgaon (I/A), Dhaka-1208 Web : www.aarong.com Business : Aarong is one of the largest social enterprises of BRAC established in 1978 as retail chain that is making a significant contribution to the local economy through the creation of market linkage, entrepreneurs and employment opportunities. Aarong offers a fair price to the rural suppliers and artisans while introducing the products to urban markets where both demand and consumers` willingness to pay the highest. Today, Aarong has transformed into a high surplus generating enterprise, operating as one of the largest lifestyle retailers in Bangladesh.
Job Summary

Published on: Jan 29, 2019

Vacancy:  01

Employment Status: Full-time

Experience: 1 to 2 year(s)

Age: Age at most 32 years

Job Location: Dhaka

Salary: Negotiable

Application Deadline: Feb 27, 2019

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