The information has been updated successfully

Category: Customer Support/Call Centre

Sr. Specialist, Customer Service, E-Commerce




Job Responsibilities
  • Obsessed with customer service and problem solving skills.
  • Effective handling of Inbound and outbound calls to customers.
  • Resolve customer queries and take appropriate measures.
  • Regular follow up with outbound logistics to ensure doorstep delivery and provide confirmation to customer.
  • Communicate with internal and external stakeholders to resolve any order or payment related issues.
  • Provide support to the customer through product knowledge as well as product search in the website.
  • Regular interaction with Marketing and CRM for current offers and promotions and maintain database of customers
  • Systematically working on customer feedback with the internal team.
Employment Status


Educational Requirements
  • Graduate/ Post Graduate in Marketing & Operations or ina closely related subject from any reputed university.
  • 3rd division/class/CGPA below 2.0 in other academic examinations will not be considered.
Experience Requirements
  • 1 to 2 year(s)
  • The applicants should have experience in the following area(s):
    Customer Support through Phone, Call Centre Supervision/ Management, Call Centre Training
  • The applicants should have experience in the following business area(s):
    Call Center, E-commerce
Additional Requirements
  • Age at most 32 years
  • Be professional, courteous, and know proper phone etiquette.
  • Sound knowledge of essential software like MS Word, MS Excel, MS PowerPoint.
  • Must have deep understanding of E-Commerce operation.
  • Should have good analytical and problem solving skills.
  • Excellent communication and interpersonal skills.
Job Location


Compensation & Other Benefits
  • Provident fund, Insurance, Gratuity, Over time allowance
  • Festival Bonus: 2(Yearly)
Job Source Online Job Posting

Apply Procedures


Send your CV to or to Email CV from MY BDJOBS account Click here.
Application Deadline : February 27, 2019
Company Information
Aarong Address : Aarong Centre, 346, Tejgaon (I/A), Dhaka-1208 Web : Business : Aarong is one of the largest social enterprises of BRAC established in 1978 as retail chain that is making a significant contribution to the local economy through the creation of market linkage, entrepreneurs and employment opportunities. Aarong offers a fair price to the rural suppliers and artisans while introducing the products to urban markets where both demand and consumers` willingness to pay the highest. Today, Aarong has transformed into a high surplus generating enterprise, operating as one of the largest lifestyle retailers in Bangladesh.
Job Summary

Published on: Jan 29, 2019

Vacancy:  01

Employment Status: Full-time

Experience: 1 to 2 year(s)

Age: Age at most 32 years

Job Location: Dhaka

Salary: Negotiable

Application Deadline: Feb 27, 2019

 Shortlist this job  Share by Email  Print this job  View all jobs of this company  Report this job

Courses from Bdjobs Training
Pay online with EMI EASY PAY