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Category: Marketing/Sales

Senior Manager (Operations), E-Commerce




Job Responsibilities
  • Lead to drive and scale-up Ecommerce Operations.
  • Designed and set up operational processes to ensure highest levels of customer satisfaction.
  • Ability to understand customer's pain points and design, improve operational process.
  • People Management: Has prior experience and excelled in managing fairly diverse and large teams. Translates corporate business goals into well-defined performance plans for the organization.
  • Experience of working with cross functional teams i.e. finance, IT and marketing etc.
  • Able to identify problems and articulate well enough to drive product improvements.
  • Good at Data Analysis/Metrics, Should be able to make fact based decisions independently.
  • Streamline and automate the last mile and ensure seamless experience for customers.
  • Regular Meeting with outbound logistics to increase the shipment coverage and reduce delivery time.
  • Analyze and report on e-commerce initiatives. Present clear, actionable findings and develop performance improvement plans.
  • Fulfillment center management including compliance and statutory licenses.
  • Verification of documents such as customer invoices, packing list, shipping bill etc.
  • Ability to quickly become a subject matter expert within Aarong for the above mentioned areas.
  • Ability to work on multiple projects / releases / features in parallel.
Employment Status


Educational Requirements
  • MBA Graduate from a reputed university with a go getter attitude (Preferred Supply Chain management / Operations Management).
Experience Requirements
  • 6 to 7 year(s)
Additional Requirements
  • Experience of working in internet companies with strong focus on customer delight, process and technology.
  • 6-7 years experience in order management / Outbound Logistics / Inventory Management (E-Commerce professionals preferred).
  • Experience working with computer databases and tools such as advanced MS-Excel, Macro & Access.
  • Good interpersonal and communication (both written and verbal) skills. Fluent English and Bangla proficiency preferred.
Job Location


Compensation & Other Benefits
  • Mobile bill, Performance bonus, Provident fund, Insurance, Gratuity
  • Lunch Facilities: Partially Subsidize
  • Festival Bonus: 2(Yearly)
Job Source Online Job Posting

Apply Procedures


Send your CV to
Application Deadline : March 10, 2019
Company Information
Aarong Business : Aarong is one of the largest social enterprises of BRAC established in 1978 as retail chain that is making a significant contribution to the local economy through the creation of market linkage, entrepreneurs and employment opportunities. Aarong offers a fair price to the rural suppliers and artisans while introducing the products to urban markets where both demand and consumers` willingness to pay the highest. Today, Aarong has transformed into a high surplus generating enterprise, operating as one of the largest lifestyle retailers in Bangladesh.
Job Summary

Published on: Feb 11, 2019

Vacancy:  01

Employment Status: Full-time

Experience: 6 to 7 year(s)

Job Location: Dhaka

Salary: Negotiable

Application Deadline: Mar 10, 2019

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