Senior Manager Quality will be responsible for setting & securing quality strategies, KPI`s, quality matrix to ensure customers quality, technical and compliant standards are met. SM Quality will also be responsible to maximize team productivity and develop capabilities/ autonomy by setting directions & goals, providing training & development opportunities and creating motivation within the team, in order to enhance service quality
To be responsible for all QA and QC matters for all product categories and coordination with merchandising teams, vendors and customers.
To serve as primary quality control resource for problem identification, resolution, reporting and continuous improvement
To be proactively and efficiently manage his/ her division, taking into account of different customers' requirements and HOI criteria to achieve corporate objectives
To monitor factory and supplier performance by gathering relevant data and producing statistical reports, communicate KPI's and Metrics to operational areas and leadership
To direct QC/QA teams engaged in testing and measuring product, tabulating the data relating product quality.
To research & resolve issues to proactively reduce failure rates to increase overall quality levels in production.
To assure compliance to all applicable regulations by proactively interpreting regulatory and compliance requirements, establishing, and maintaining systems.
To maintain current knowledge of emerging trends, regulations and technologies. Serve as a technical resource.
To develop, implements and documents standard operating procedures for process control, process improvements, testing and inspection.
To forecast needs and provide recommendations and Technical Design to develop and maintain adequate QC coverage to meet operational requirements
To track and trend across all areas to effectively coordinate with cross functional teams to assist/develop new programs, refresher training, developmental training or curriculum as necessary
To work directly with cross functional leaders to identify, report and address quality needs for curriculum design, trends and performance.
To engage with internal stakeholders to diagnose issues, identify root causes, and implement sustainable solutions
To establish and maintain positive, consistent and effective communication with customers, senior management, and suppliers/vendors
To be proactively and efficiently manage all divisions, taking into account of different customers' requirements and HOI criteria to achieve corporate objectives
To have a pro-business attitude in order to improve the customer satisfaction and achieve the corporate targets in terms of claim ratio.
To maximize team productivity and develop capabilities/ autonomy by setting directions & goals, providing training & development opportunities and creating motivation within the team, in order to reduce staff turnover and enhance service quality.
8 to 10 year(s)
Must have apparel Quality Control experience.
Good working knowledge of quality assurance and quality control procedures
Strong communication skills, administration skills and excellent attention to detail are essential
Knowledge of factory working processes and production processes.
Robust prioritization and organizational skills and effective time management.
Good problem-solving skills and ability to perform under pressure
Strong leadership and highly developed interpersonal skills to lead and manage a team.
Proven ability to work in a fast-paced environment, meet deadlines and adapt to change.
Management experience for overseeing external and internal teams with different schedules and requirements.
Experience in apparel inspection, working with outside labs,
Passionate about delivering great product and value to our customers.
Bachelor's degree in Apparel or Textiles Technology, Pattern-making, Manufacturing or similar is added advantage.
10 years' previous experience working in quality control within the apparel industry is preferred.