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Category: IT/Telecommunication

Senior Support Engineer

Mymen IT



Job Responsibilities
  • Attending customers' complaints and queries through phone calls, emails, or others
  • Configure Mikrotik, Netgear, TP-Link, Belkin, Linksys etc Router and Access point.
  • Providing remote and onsite technical supports to the clients.
  • Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault
  • Diagnosing and troubleshooting hardware, software, and network faults.
  • Performing installations and deployments of various solutions and services at client end.
  • Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system.
  • Provide Client & In-house technical Support.
  • Must have clear idea about OLT/ONU.
Employment Status


Educational Requirements
  • Diploma in Engineering, Bachelor in Engineering (BEngg)
Experience Requirements
  • At least 5 year(s)
Additional Requirements
  • Age 25 to 45 years
  • Only males are allowed to apply
  • Minimum 5 year working experience necessary as Support Engineer to any reputed ISP
  • Basic concept on MikroTik, Cisco switch
  • Basic knowledge in IP network and sub-netting.
  • Understanding Routing Protocol OSPF, RIP, BGP.
  • Basic knowledge about configuring DNS, Mail server, Proxy Server, Web Server Experience in computer LAN setup and troubleshooting
  • Experience in Linux and Windows OS setup and troubleshooting
  • Must be proactive, energetic & determined to meet deadlines
  • Team player and able to work under pressure
  • Committed and performance driven
  • Good command in English
  • Presentable and ability to manage client
  • Must have clear idea about OLT/ONU.
Job Location

Mymensingh (Mymensingh Sadar)

Compensation & Other Benefits
  • T/A, Mobile bill, Tour allowance, Credit card, Medical allowance, Performance bonus, Provident fund, Over time allowance
  • Salary Review: Yearly
  • Festival Bonus: 2

Read Before Apply

*Photograph must be enclosed with the resume.

Apply Procedure

Application Deadline : September 30, 2019
Company Information
Mymen IT Address : 88 C K Ghosh Road, Mir Plaza (2nd Floor), Mymensingh-2200. Web :
Job Summary

Published on: Sep 11, 2019

Vacancy:  01

Employment Status: Full-time

Experience: At least 5 year(s)

Gender: Only males are allowed to apply

Age: Age 25 to 45 years

Job Location: Mymensingh (Mymensingh Sadar)

Salary: Negotiable

Application Deadline: Sep 30, 2019

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