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Category: Customer Support/Call Centre

Team Leader

Digicon Technologies Ltd.

Vacancy

Not specific

Job Context
    A Team Leader usually has a team which he/she manages, directs and controls to ensure that they meet up with targets and perform their duties according to laid down instructions and guidelines. He/she has to provide training to the team members and reviewing their performances from time to time. A Team Leader will be responsible to resolve different complex issue forwarded by agent or liaise with other departments to resolve the issue appropriately.
Job Responsibilities
  • Coach, motivate and support query management with service users, both in terms of the quality and accuracy of interactions.
  • Ensure the delivery of a high quality customer/user focused service on a daily basis.
  • Train up team members and reviewing their performances from time to time.
  • Assist in interview process of new hiring.
  • Ensure consistent excellent service delivery by analyzing real time workforce and making changes to team's workflow and activities
  • Ensure essential required knowledge by enabling access to and checking staff have read relevant knowledge articles.
  • To ensure accurate Knowledge share up to date information at daily team meeting pre-shift/post shift to ensure customers/users are given the correct information.
Employment Status

Full-time

Educational Requirements
  • Graduate/ Post graduate from any reputed university.
Experience Requirements
  • At least 1 year(s)
  • The applicants should have experience in the following area(s):
    Call Center, Call Centre Supervision/ Management, Customer Service
  • The applicants should have experience in the following business area(s):
    Banks, Call Center
Additional Requirements
  • Age 21 to 35 years
  • Both males and females are allowed to apply
  • Must have 1 year experience in bank call center.
  • Smart, descent & discipline and extremely patient in approach.
  • Strong Communication and interpersonal skills with pleasant personality.
  • Must be proactive, self-motivated, target oriented, able to work under pressure.
  • Must be a team player, ability to meet deadlines, art of persuasion.
  • Flexible, result driven and able to work to achieve target.
  • Must be flexible to work under pressure.
  • Should know the basics of MS-Excel.
Job Location

Dhaka (Khilkhet)

Salary
    Negotiable

Read Before Apply

*Photograph must be enclosed with the resume.

Apply Procedures


Email

Send your CV to career@digicontechnologies.com or to Email CV from MY BDJOBS account Click here.
Application Deadline : September 26, 2019
Company Information
Digicon Technologies Ltd. Address : 242 Tejgaon I/A, Gulshan Link Road, Dhaka. Web : http://www.digicontechnologies.com/
Job Summary

Published on: Sep 12, 2019

Vacancy:  Not specific

Employment Status: Full-time

Experience: At least 1 year(s)

Gender: Both males and females are allowed to apply

Age: Age 21 to 35 years

Job Location: Dhaka (Khilkhet)

Salary: Negotiable

Application Deadline: Sep 26, 2019

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