Category: Customer Support/Call Centre

Ecommerce Customer Service Representative

Riyadh Trading Limited

Vacancy

1

Job Context

  • In this Ecommerce and After-sales role, you will be a primary contact by phone or email or Chat for customer inquiries about our products and brand.
  • We are offering a Permanent Job cycle for this position.

Job Responsibilities

  • Provide knowledgeable answers to customer phone, e-mail, or live chat inquiries regarding products and brand
  • Assist clients on order-on-line
  • Deal with orders in the back office and liaise with logistics
  • Follow-up on orders and liaise with customers
  • Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
  • Manage ongoing customer relationships utilizing our CRM tools
  • Develop collaborative, positive working relationships with staff at our traditional boutiques
  • Assist customers with after-sales service issues
  • Be a primary contact for customer inquiries about our products and brand.
  • Able to communicate concisely our company policies to client
  • Maintain and update regular client correspondence

Employment Status

Full-time

Workplace

  • Work at office

Educational Requirements

  • Bachelor degree in any discipline

Experience Requirements

  • At least 2 year(s)
  • The applicants should have experience in the following area(s):
    Customer Care, Customer satisfaction survey, Customer Service
  • The applicants should have experience in the following business area(s):
    E-commerce

Additional Requirements

  • Age 25 to 32 years
  • Both males and females are allowed to apply
  • Minimum of 1-year experience in customer service for a luxury company, preferably in fashion.
  • Strong eCommerce background
  • Must be a sales-oriented person.
  • Quick learner with the ability to absorb extensive information on our brand's history, product offerings, and communications/advertising program
  • Outstanding written and verbal communication skills, great phone etiquette, and elevated speech
  • Proactive personality and self-motivator
  • Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment
  • Proven to be organized, methodical, rigorous
  • Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
  • Team player able to develop great relations with co-workers

Job Location

Dhaka

Salary

    Negotiable

Compensation & Other Benefits

  • T/A, Mobile bill, Medical allowance
  • Salary Review: Yearly
  • Festival Bonus: 2
Job Summary

Published on: 23 Feb 2021

Vacancy:  1

Employment Status: Full-time

Experience: At least 2 year(s)

Gender: Both males and females are allowed to apply

Age: Age 25 to 32 years

Job Location: Dhaka

Salary: Negotiable

Application Deadline: 15 Mar 2021

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(রিপোর্ট)
এই চাকরির জন্য বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য দিলে অতি সত্ত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন।

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Read Before Apply

Riyadh Trading Ltd. is seeking qualified candidates with a background and/or strong interest in luxury goods, for the position of Customer Service Representative. In this Ecommerce and After-sales role, you will be a primary contact by phone or email or Chat for customer inquiries about our products and brand. Please email your CV along with Cover Letter as per the specified email address.

*Photograph must be enclosed with the resume.

Apply Procedure


Send your CV to info@riyadhtrading.com
Application Deadline : 15 Mar 2021

Published On

23 Feb 2021

Company Information

Riyadh Trading Limited Address : Fair Flora (3rd Floor) 302, Chandanpura, Nawab Sirajuddowla Road, Chattogram Web : www.tripegate.com, www.riyadhtrading.com