Category: Customer Support/Call Centre
Assistant Manager, Contact Center Operations
Genex Infosys Limited
The Asst. Manager, Contact Center Operations would be expected to ensure the operations delivers the required performance, being committed to delivering a great customer contact experience via multiple contact channels which might be; Phone, Email, Web/Live Chat, Video, Social, Correspondence. S/He will ensure that through the team, customers receive a friendly, professional and consistently high quality service helping to resolve various queries
- Work at office
- Bachelor degree in any discipline
- 5 to 8 year(s)
- The applicants should have experience in the following area(s):
Contact Center, Telecommunication
- Age 30 to 45 years
- Proven experience of managing a contact centre operations, backoffice and first line managers.
- Able to develop and nurture improved performance across sales and service.
- Excellent in communication, management, interpersonal and leadership skills.
- Should have ability to put in extra effort and time as necessary to meet deadlines.
Compensation & Other Benefits
- Mobile bill, Provident fund, Weekly 2 holidays, Insurance, Gratuity
- Festival Bonus: 2
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