Category: Customer Support/Call Centre

Assistant Manager, Contact Center Operations

Genex Infosys Limited



Job Responsibilities

    The Asst. Manager, Contact Center Operations would be expected to ensure the operations delivers the required performance, being committed to delivering a great customer contact experience via multiple contact channels which might be; Phone, Email, Web/Live Chat, Video, Social, Correspondence. S/He will ensure that through the team, customers receive a friendly, professional and consistently high quality service helping to resolve various queries

Employment Status



  • Work at office

Educational Requirements

  • Bachelor degree in any discipline

Experience Requirements

  • 5 to 8 year(s)
  • The applicants should have experience in the following area(s):
    Contact Center, Telecommunication

Additional Requirements

  • Age 30 to 45 years
  • Proven experience of managing a contact centre operations, backoffice and first line managers.
  • Able to develop and nurture improved performance across sales and service.
  • Excellent in communication, management, interpersonal and leadership skills.
  • Should have ability to put in extra effort and time as necessary to meet deadlines.

Job Location




Compensation & Other Benefits

  • Mobile bill, Provident fund, Weekly 2 holidays, Insurance, Gratuity
  • Festival Bonus: 2

Job Source Online Job Posting.

Job Summary

Published on: 25 Nov 2021

Vacancy:  4

Employment Status: Full-time

Experience: 5 to 8 year(s)

Age: Age 30 to 45 years

Job Location: Dhaka

Salary: Negotiable

Application Deadline: 25 Dec 2021

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এই চাকরির জন্য বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য দিলে অতি সত্ত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন।

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Apply Procedure

Application Deadline : 25 Dec 2021

Published On

25 Nov 2021

Company Information

Genex Infosys Limited Address : Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229 Web : Business : Leading IT company trusted by global brands