Category: IT/Telecommunication

Executive, Customer Support

Next Online Ltd.



Job Responsibilities

  • Attending customers' complaints and queries through phone calls, emails, or others
  • Configure Mikrotik, Netgear, TP-Link, Belkin, Linksys etc Router and Access point.
  • Providing remote and onsite technical supports to the clients inside or outside Dhaka.
  • Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault
  • Diagnosing and troubleshooting hardware, software, and network faults.
  • Performing installations and deployments of various solutions and services at client end.
  • Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system.
  • Provide Client & In-house technical Support.
  • 24x7 shifting duty

Employment Status


Educational Requirements

  • Bachelor of Science (BSc)
  • Minimum B.Sc in CSE/ EEE.
  • But it will be considered if has practical experience more than 3 years in ISP field.

Experience Requirements

  • Na
  • The applicants should have experience in the following area(s):
    Internet Service Provider
  • The applicants should have experience in the following business area(s):
  • Freshers are also encouraged to apply.

Additional Requirements

  • Both males and females are allowed to apply
  • Basic concept on MikroTik, Cisco/Juniper Router & switch
  • Basic knowledge in IP network and sub-netting.
  • Understanding Routing Protocol OSPF, RIP, BGP.
  • Basic knowledge about configuring DNS, Mail server, Proxy Server, Web Server,IP telephony.
  • Experience in computer LAN setup and troubleshooting
  • Experience in Windows OS setup and troubleshooting
  • Must be proactive, energetic & determined to meet deadlines
  • Team player and able to work under pressure
  • Committed and performance driven
  • Good command in English
  • Presentable and ability to manage client
  • Fresh candidates with good result can also apply for entry level.
  • Minimum 1 year working experience necessary as Support Engineer in ISP

Job Location




Job Source Online Job Posting.

Job Summary

Published on: 5 Aug 2022

Vacancy:  8

Employment Status: Full-time

Experience: Na

Gender: Both males and females are allowed to apply

Job Location: Dhaka

Salary: Negotiable

Application Deadline: 15 Aug 2022

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এই চাকরির জন্য বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য দিলে অতি সত্ত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন।

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Apply Procedure

Application Deadline : 15 Aug 2022

Published On

5 Aug 2022

Company Information

Next Online Ltd. Address : Plot 9, Gulshan 2, 6th Floor, Jhorul Tower. Web : Business : ISP & IPTSP Operator in Bangladesh