Category: Hospitality/ Travel/ Tourism

Customer Management Executive/ Sr. Executive

Khandaker Medical Tourism



Job Context

    Khandaker Medical Tourism (KMT) is specialized and one of the leading medical tourism companies in Bangladesh, looking for Energetic, well-mannered, creative, and ambitious candidates to join our team.

Job Responsibilities

  • Receive customer calls/queries/social media messages and get further details of the query & problem.
  • Counseling to clients regarding treatment issues in aboard.
  • Patiently handle critical issues from patients with a problem-solving attitude.
  • Check the messages or queries from the patients through social media and respond.
  • Call the prospective customers via Tele-Marketing
  • Ensure Quality Customer services (QCS)
  • To ensure filing, records and maintain the database of clients.
  • Maintain a good flow of internal and external communication.
  • To prepare Online & Outdoor marketing plan.
  • To create Promotional medical tourism packages.
  • To provide the Visa related services.
  • To generate new ideas for developing the service.
  • Maintain event/meeting calendar.
  • Develop reports on 'Daily Patient & Query Handling'
  • Any duties assigned by the Management

Employment Status



  • Work at office

Educational Requirements

  • Bachelor degree in any discipline

Experience Requirements

  • At least 2 year(s)
  • Freshers are also encouraged to apply.

Additional Requirements

  • Age 23 to 40 years
  • Both males and females are allowed to apply
  • The applicants should have experience in the following business area(s): Client Support through Phone, Tele Marketing, Management, Online (web/ e-mail) Support, etc.
  • Good knowledge of relevant computer programs and telephone systems
  • Ability to learn about products and services and describe/explain them to benefits
  • MS word, Excel & PowerPoint, Leadership capability
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • We prefer candidates who are willing to hustle to serve clients and get problems sorted out managing multiple issues at a time.
  • Manage daily official works ( As per office order)
  • To submit report in against Daily, Weekly & Monthly activates.
  • Educational qualification can be considered upon experience status.

Job Location

Anywhere in Bangladesh



Compensation & Other Benefits

  • Mobile bill, Tour allowance, Performance bonus, Profit share
  • Salary Review: Yearly
  • Festival Bonus: 2

Job Source Online Job Posting.

Job Summary

Published on: 25 Jan 2023

Vacancy:  10

Employment Status: Full-time

Experience: At least 2 year(s)

Gender: Both males and females are allowed to apply

Age: Age 23 to 40 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Application Deadline: 23 Feb 2023

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Apply Procedure

Application Deadline : 23 Feb 2023

Published On

25 Jan 2023

Company Information

Khandaker Medical Tourism Business : Khandaker Medical Tourism (KMT) is specialized and one of the leading medical tourism companies in Bangladesh, set off by a special panel that offers a sign of affection and warmth to everyone in Bangladesh seeking medical services in abroad. KMT has dedicated itself to serving more than 1000 patients over the past two years with the highest caliber medical care and gracious hospitality. Now KMT is connected with more than 220+ hospitals in India, Thailand, Singapore, Malaysia, Turkey and Dubai.