Category: Hospitality/ Travel/ Tourism
Customer Management Executive/ Sr. Executive
Khandaker Medical Tourism
Vacancy
10
Job Context
-
Khandaker Medical Tourism (KMT) is specialized and one of the leading medical tourism companies in Bangladesh, looking for Energetic, well-mannered, creative, and ambitious candidates to join our team.
Job Responsibilities
- Receive customer calls/queries/social media messages and get further details of the query & problem.
- Counseling to clients regarding treatment issues in aboard.
- Patiently handle critical issues from patients with a problem-solving attitude.
- Check the messages or queries from the patients through social media and respond.
- Call the prospective customers via Tele-Marketing
- Ensure Quality Customer services (QCS)
- To ensure filing, records and maintain the database of clients.
- Maintain a good flow of internal and external communication.
- To prepare Online & Outdoor marketing plan.
- To create Promotional medical tourism packages.
- To provide the Visa related services.
- To generate new ideas for developing the service.
- Maintain event/meeting calendar.
- Develop reports on 'Daily Patient & Query Handling'
- Any duties assigned by the Management
Employment Status
Full-time
Workplace
- Work at office
Educational Requirements
- Bachelor degree in any discipline
Experience Requirements
- At least 2 year(s)
- Freshers are also encouraged to apply.
Additional Requirements
- Age 23 to 40 years
- Both males and females are allowed to apply
- The applicants should have experience in the following business area(s): Client Support through Phone, Tele Marketing, Management, Online (web/ e-mail) Support, etc.
- Good knowledge of relevant computer programs and telephone systems
- Ability to learn about products and services and describe/explain them to benefits
- MS word, Excel & PowerPoint, Leadership capability
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- We prefer candidates who are willing to hustle to serve clients and get problems sorted out managing multiple issues at a time.
- Manage daily official works ( As per office order)
- To submit report in against Daily, Weekly & Monthly activates.
- Educational qualification can be considered upon experience status.
Job Location
Anywhere in Bangladesh
Salary
-
Negotiable
Compensation & Other Benefits
- Mobile bill, Tour allowance, Performance bonus, Profit share
- Salary Review: Yearly
- Festival Bonus: 2
Job Source
Bdjobs.com Online Job Posting.
Job Summary
Published on: 25 Jan 2023
Vacancy: 10
Employment Status: Full-time
Experience: At least 2 year(s)
Gender: Both males and females are allowed to apply
Age: Age 23 to 40 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Application Deadline: 23 Feb 2023
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Apply Procedure
Application Deadline : 23 Feb 2023
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