Category: Bank/Non-Bank Fin. Institution

Customer Service Executive (CSE) For Deploying Dutch Bangla Bank Limited

Multidrive Services Limited

Vacancy

Not specific

Job Context

    Answer phone calls and handles customer inquiries related to Bank Products.

Job Responsibilities

  • Answer calls and handles customer inquiries
  • Research required information using available resources and answer to customer queries
  • Manage and resolve customer complaints & requests
  • Provide customers with product and service information
  • Enter new customer information into the system, update existing customer information
  • Process requests, forms and customer appeals
  • Identify and escalate priority issues
  • Route calls to the appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete after call works

Employment Status

Contractual

Workplace

  • Work at office

Educational Requirements

  • Minimum 4 Years of Graduation/ Masters from a reputed university or equivalent degree with Two (02) 1st Division/Class and NO 3rd division/class in any public examination.

Additional Requirements

  • Age 23 to 30 years
  • Both males and females are allowed to apply
  • Preference will be given those have experience.
  • Not over 30 years of age as on December 31, 2020.
  • Must have good interpersonal skills to understand customers concerns
  • Must be able to learn quickly to acquire the product & process knowledge related to service
  • Must also have good knowledge of computer operations and communications to use call center systems efficiently
  • Willing to work at the times required by call center management
  • Willing to work and on 24 X 7 roster basis, including weekends and public holidays.

Job Location

Dhaka

Salary

  • BDT 20,000 (Monthly).

Compensation & Other Benefits

  • Provident fund, Insurance, Gratuity
  • Festival Bonus
  • Allowance
Job Summary

Published on: 3 Oct 2020

Vacancy:  Not specific

Employment Status: Contractual

Gender: Both males and females are allowed to apply

Age: Age 23 to 30 years

Job Location: Dhaka

Application Deadline: 25 Oct 2020

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(রিপোর্ট)
এই চাকরির জন্য বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য দিলে অতি সত্ত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন

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Apply Procedure


Application Deadline : 25 Oct 2020

Published On

3 Oct 2020
Company Information
Multidrive Services Limited Address : 20/2 West Panthopath, North Dhanmondi, Dhaka-1205 Web : www.multidriveservices.com / www.rscorporation.org Business : Outsourcing and Logistic Services