Category: Engineer/Architect

Head of Service

Haier Bangladesh Ltd

Vacancy

01

Job Responsibilities

  • Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
  • Assists with or performs administrative tasks
  • Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
  • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
  • Resolves service desk problems and improves current service desk methods to increase productivity and customer service
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
  • Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
  • Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work

Employment Status

Full-time

Workplace

  • Work at office

Educational Requirements

  • B.Sc in Electrical & Electronics Engineering.

Experience Requirements

  • 8 to 10 year(s)

Additional Requirements

  • Age 32 to 39 years
  • 8 to 10 years' Experience in Electronics Industry 5 years in leadership role is highly appreciable.
  • Good knowledge of operational issues and must be commercially knowledgeable
  • Identifying various business levers that impact service operations, profitability & business parameters.
  • Ensure training of service personnel to resolve customer complaints effectively and efficiently.
  • Overviewing delivery functions from operational perspective

Job Location

Dhaka

Salary

    Negotiable

Compensation & Other Benefits

  • As per company policy
Job Summary

Published on: 7 Oct 2020

Vacancy:  01

Employment Status: Full-time

Experience: 8 to 10 year(s)

Age: Age 32 to 39 years

Job Location: Dhaka

Salary: Negotiable

Application Deadline: 25 Oct 2020

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(রিপোর্ট)
এই চাকরির জন্য বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য দিলে অতি সত্ত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন

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Email

Send your CV to Job1219@haier.com.bd
Application Deadline : 25 Oct 2020

Published On

7 Oct 2020
Company Information
Haier Bangladesh Ltd