Category: Marketing/Sales

Coordinator (Brand Development)

BONGOBABA e-commerce


Not specific

Job Context

    Office Time: 09:30am-06:30pm (Six Days)

Job Responsibilities

  • Working on Admin portal channels for order verification, cancellation & providing solution if customer facing any kind of order or delivery related problem;
  • Checking customer payment through online platform & if needed process the refund via accounts;
  • Identifying the customer's problem & if need to refund, return, & any fraudulent activity taking care as Issue resolution team.
  • Cross checking return process with delivery partners & take further steps if necessary, as per company policy;
  • Attend meeting with management, reporting daily basis, weekly basis and monthly basis.
  • Deal directly with customers by phone and respond promptly to customer inquiries
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Social media account management and queries.
  • Provide pricing and delivery information.
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Maintain customer databases and follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Communicate and coordinate with internal departments.

Employment Status


Educational Requirements

  • Post-Graduation in Marketing/Brand Marketing or Business faculties from reputed public or private universities.

Experience Requirements

  • 2 to 3 year(s)

Additional Requirements

  • 02 - 03 years e-commerce experience will get preference. Experienced applicants should have knowledge in social media.
  • Good command in MS Office Suite (Especially advance MS-Excel must)
  • Fluent in English
  • Excellent interpersonal, communication and negotiation skill
  • Strong analytical skills.
  • Should have proper knowledge in corporate etiquette

Job Location

Dhaka (Banani)


  • Competitive salary based on experience and qualification

Compensation & Other Benefits

  • Lunch: Fully subsidize
  • Bonus: Yearly Two
  • Travel allowances, Monthly mobile bill as per company policy.
Job Summary

Published on: 18 Oct 2020

Vacancy:  Not specific

Employment Status: Full-time

Experience: 2 to 3 year(s)

Job Location: Dhaka (Banani)

Application Deadline: 25 Oct 2020

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এই চাকরির জন্য বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য দিলে অতি সত্ত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন


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Apply Procedure

Without experience in related field no need to apply. Please mention on email subject line: Coordinator (Brand Development). Interested candidate send their updated CV to
Application Deadline : 25 Oct 2020

Published On

18 Oct 2020
Company Information
BONGOBABA e-commerce Address : Hose No # 33/A, Road no# 12, Block # H, Banani, Dhaka Web :