Category: IT/Telecommunication

Customer Support Engineer

NewsCred Ltd.


Not specific

Job Responsibilities

  • Ensure timely, accurate, and professional service is provided to all customers and Zendesk tickets are closed as quickly as possible, with maximum client satisfaction
  • Engage with customers in a friendly and personable manner
  • Contribute to a team effort to provide 24 x 7 x 365 coverage for customers, partners, freelancers and internal team(s), participating in an 'on-call' rotation to ensure this coverage
  • Efficiently diagnose, triage and, where necessary, escalate software issues (via JIRA), working towards team metrics for high quality standards around responsiveness, resolution and customer satisfaction
  • Collaborate with the Product Management team to share insights around customer-reported issues, prioritize around defects and enhancement requests, and provide input on release planning & messaging
  • Manage internal usage and adoption reporting requests
  • Contribute to customer-facing knowledge base of help articles
  • Query our application database and logs to understand issues at both the macro and micro levels
  • Configure client applications and script solutions to recurring configuration issues

Employment Status


Experience Requirements

  • At least 2 year(s)

Additional Requirements

  • Immaculate English written and spoken skills is a must
  • 2+ years of experience in a customer-facing, customer support role for a highly available SaaS solution
  • BA or BS in a technical field is a plus, preferably in Computer Science or Engineering
  • Proficiency in Zendesk and JIRA; proficiency in CMS platforms (such as Wordpress), Google Analytics and Tag Manager will be considered a plus
  • Having a fundamental understanding of HTML and CSS is not a must but will definitely be advantageous
  • Demonstrated ability to handle concurrent tasks in a fast paced environment enthusiasm and willingness to constantly learn
  • Adeptness in thriving on ambiguity and bringing order to complex situations and issues
  • Ability to drive multiple projects simultaneously with minimal direction
  • Understanding of marketing or content marketing, and the technology solutions that support them, is a plus

Job Location


Job Source Online Job Posting.

Job Summary

Published on: 22 Apr 2021

Vacancy:  Not specific

Employment Status: Full-time

Experience: At least 2 year(s)

Job Location: Dhaka

Application Deadline: 20 May 2021

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এই চাকরির জন্য বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য দিলে অতি সত্ত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন।

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Apply Procedure

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Application Deadline : 20 May 2021

Published On

22 Apr 2021

Company Information

NewsCred Ltd.