Category: Customer Support/Call Centre

Customer Service Executive

Thunder Light Technology Limited


Not specific

Job Context

    Customer Care Executive are often a client`s primary point of contact with a company. The duties and responsibilities of a CCE include managing incoming calls and customer service inquiries, generating sales lead that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

Job Responsibilities

  • Need to handle incoming and outgoing calls to the prospective customers pertaining to the Client's
  • Business.
  • Need to provide excellent customer service and gives precise information to the customer,
  • Ensuring customer satisfaction.
  • Identify customer needs, clarify information and provide solutions.
  • Perform every call actively to solve client's problem.
  • Refer unresolved customer grievances to designated persons for further investigation.
  • Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
  • Report time to time to the team leader for complicated issues.

Employment Status


Educational Requirements

  • Graduation/BBA in any discipline from any reputable university.

Experience Requirements

  • At least 1 year(s)
  • Freshers are also encouraged to apply.

Additional Requirements

  • The incumbent should have at least 1 year experience
  • Proficiency in Microsoft Word, and Excel.
  • Basic computer knowledge.
  • Good oral communication skill especially in Bangla.
  • Good listening skill and analytical skill.
  • Customer focus and adaptability to different personality types.
  • Strong organization skills, flexibility and the ability to set priorities.
  • Should have the smart phone

Job Location

Dhaka (Banani, Dhanmondi)


    Tk. 15000 - 17000 (Monthly)

Compensation & Other Benefits

  • Festival Bonus
  • Transport Allowance
  • Subsidies Lunch Allowance
  • Medical Allowance
  • Performance Bonus
  • Mobile Allowance
  • TA/DA

Job Source Online Job Posting.

Job Summary

Published on: 10 Jun 2021

Vacancy:  Not specific

Employment Status: Full-time

Experience: At least 1 year(s)

Job Location: Dhaka (Banani, Dhanmondi)

Salary: Tk. 15000 - 17000 (Monthly)

Application Deadline: 10 Jul 2021

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এই চাকরির জন্য বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য দিলে অতি সত্ত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন।

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Application Deadline : 10 Jul 2021

Published On

10 Jun 2021

Company Information

Thunder Light Technology Limited