Category: Customer Support/Call Centre
Sr. Executive - Customer Service
Khan Accessories & Packaging com Ltd. (Kapco)
- KAPCO is one of the renowned garment accessories and packaging manufacturer operating in the industry with reputation for around three decades. It`s an Oeko-Tex certified and bonded company located in BSCIC industrial estate, Tongi. Currently looking for dynamic, smart working, intelligent candidates for the following positions.
- Department: Sales & Marketing
- Understand customer inquiries, comes directly or through sales & marketing channels.
- Forward inquiries to plant and to indemnify feedback within the time frame.
- Responsible for meeting deadline from order receive to deliver and to payment realization.
- Coordinate with cross functional team and management.
- Process orders, forms and applications.
- Maintain database and sales reports.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Possess sound knowledge on products, process and technical issues.
- Work at office
- B.B.A/ M.B.A/ Honors/ Masters completed from reputed university, preferably in management or marketing.
- Skills Required: Computer skill, Customer Service
- At least 2 year(s)
- Age at most 35 years
- Both males and females are allowed to apply
- 1-2 years' working experience in customer service department in the garment accessories industry ( Fresher's with outstanding MS Office and Communications knowledge are welcomed to apply)
- Positivity and Analytical
- Excellent communicator and presenter
- Sound knowledge in MS Excel and other office applications
- Fluency in English both written and verbal.
- Active problem solving skills
- Good interpersonal skills
- Ability to handle pressure
Compensation & Other Benefits
- Mobile bill, Performance bonus, Provident fund
- Festival Bonus: 2
- As per company policy
Bdjobs.com Online Job Posting.
Published on: 26 Sep 2021
Vacancy: Not specific
Employment Status: Full-time
Experience: At least 2 year(s)
Gender: Both males and females are allowed to apply
Age: Age at most 35 years
Job Location: Dhaka
Application Deadline: 25 Oct 2021
Read Before Apply
Published On26 Sep 2021
Company InformationKhan Accessories & Packaging com Ltd. (Kapco) Address : Plot # B 72-73 BSCIC Industrial Estate, Tongi, Gazipur Web : www.kapcobd.net Business : KAPCO is established since 1987 and doing business over 31 years in Bangladesh RMG Industry with very good reputation. We offers one of the most comprehensive ranges of apparel Trims & Packaging products and services. We manufacture most of the trims and our products meet global quality standards.
We are 100% export oriented garment accessories manufacturer and located in Bangladesh RMG hug – Tongi BSCIC Industrial Estate, Gazipur, Bangladesh.