Category: Customer Support/Call Centre

Sr. Executive - Customer Service

Khan Accessories & Packaging com Ltd. (Kapco)

Vacancy

Not specific

Job Context

  • KAPCO is one of the renowned garment accessories and packaging manufacturer operating in the industry with reputation for around three decades. It`s an Oeko-Tex certified and bonded company located in BSCIC industrial estate, Tongi. Currently looking for dynamic, smart working, intelligent candidates for the following positions.
  • Department: Sales & Marketing

Job Responsibilities

  • Understand customer inquiries, comes directly or through sales & marketing channels.
  • Forward inquiries to plant and to indemnify feedback within the time frame.
  • Responsible for meeting deadline from order receive to deliver and to payment realization.
  • Coordinate with cross functional team and management.
  • Process orders, forms and applications.
  • Maintain database and sales reports.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Possess sound knowledge on products, process and technical issues.

Employment Status

Full-time

Workplace

  • Work at office

Educational Requirements

  • B.B.A/ M.B.A/ Honors/ Masters completed from reputed university, preferably in management or marketing.
  • Skills Required: Computer skill, Customer Service

Experience Requirements

  • At least 2 year(s)

Additional Requirements

  • Age at most 35 years
  • Both males and females are allowed to apply
  • 1-2 years' working experience in customer service department in the garment accessories industry ( Fresher's with outstanding MS Office and Communications knowledge are welcomed to apply)
  • Positivity and Analytical
  • Excellent communicator and presenter
  • Sound knowledge in MS Excel and other office applications
  • Fluency in English both written and verbal.
  • Active problem solving skills
  • Good interpersonal skills
  • Ability to handle pressure

Job Location

Dhaka

Salary

    Negotiable

Compensation & Other Benefits

  • Mobile bill, Performance bonus, Provident fund
  • Festival Bonus: 2
  • As per company policy

Job Source

Bdjobs.com Online Job Posting.

Job Summary

Published on: 26 Sep 2021

Vacancy:  Not specific

Employment Status: Full-time

Experience: At least 2 year(s)

Gender: Both males and females are allowed to apply

Age: Age at most 35 years

Job Location: Dhaka

Salary: Negotiable

Application Deadline: 25 Oct 2021

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(রিপোর্ট)
এই চাকরির জন্য বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য দিলে অতি সত্ত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন।

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Read Before Apply

If you are willing to take up the challenge, please send your CV preferably through APPLY ONLINE or to below email ID.

Apply Procedures


Email

Send your CV to info@kapcobd.net or to Email your CV from MY BDJOBS account.
Application Deadline : 25 Oct 2021

Published On

26 Sep 2021

Company Information

Khan Accessories & Packaging com Ltd. (Kapco) Address : Plot # B 72-73 BSCIC Industrial Estate, Tongi, Gazipur Web : www.kapcobd.net Business : KAPCO is established since 1987 and doing business over 31 years in Bangladesh RMG Industry with very good reputation. We offers one of the most comprehensive ranges of apparel Trims & Packaging products and services. We manufacture most of the trims and our products meet global quality standards.
We are 100% export oriented garment accessories manufacturer and located in Bangladesh RMG hug – Tongi BSCIC Industrial Estate, Gazipur, Bangladesh.