Category: Customer Support/Call Centre
Team Lead, Customer Service
foodpanda Bangladesh Limited
- Do you love food and convenience put together? Then you just might love foodpanda.
- foodpanda delivers a first class, on-demand food delivery experience with hundreds of your best loved restaurants online into your home or office - fast! We`re all about bringing on the smartest folks as we continue to grow with an "all hands on deck" environment and hire those who can thrive in a startup culture.
- Ensure operational performance indicators and OKRs are maintained
- Lead and manage customer service agents
- Plan roster for the teams
- Create and edit Salesforce reports
- Manage and track the usage of customer compensations
- Prepare daily and weekly reports for the Manager's perusal
- Assist the Manager in validating and preparing salary and incentive reports for the
- Assist in new joiners' interviews and training
- Proactively raise any customer product related issues to relevant team
- Work across departments for smoother operations
- Participate in SOP discussion and share ideas on SOP changes based on local context
- Align with regional and central teams on a regular basis
- Liaising with BPO partner on a daily and weekly basis and assist to improve
- Assist Trainers and Quality Analysts when required
- Assist in any ad hoc projects as assigned by the Manager
- Work at office
- Bachelor degree in any discipline
- 1 to 3 year(s)
- Both males and females are allowed to apply
- Hard Worker
- Work Under Pressure
Bdjobs.com Online Job Posting.
Published on: 25 Sep 2021
Employment Status: Full-time
Experience: 1 to 3 year(s)
Gender: Both males and females are allowed to apply
Job Location: Dhaka
Application Deadline: 25 Oct 2021
Read Before Apply
Please send your application via BD JOBS.
Published On25 Sep 2021
Company Informationfoodpanda Bangladesh Limited Address : Foodpanda Bangladesh Limited Web : www.foodpanda.com.bd Business : foodpanda (in Asia and Europe) and hellofood (in Middle East), is a global online food delivery marketplace headquartered in Berlin, Germany. It is part of the DELIVERY HERO GROUP, which is headquartered in Berlin, Germany. The DELIVERY HERO GROUP is currently processing over 20 million orders per month across more than 50 countries and experiencing phenomenal growth.
foodpanda Bangladesh is the leading online food delivery marketplace in Bangladesh. It is partnered with hundreds of restaurants and offers customers the most convenient food ordering and delivery experience in Bangladesh. It is operational in Dhaka, Chittagong and Sylhet.
foodpanda group is part of the Delivery Hero group which is the largest food delivery company in the world. For more information, please visit www.foodpanda.com and www.deliveryhero.com